Terms & Conditions

Last Updated: 21/08/2025

Interpretation

• “Company” means Indigo Graphics , registered in England and Wales, company number 10537246, trading from St Cross Business Park, 1 The Brook, Monks Brk, Newport PO30 5XW.

• “Customer” means the individual, business, or organisation placing an order with the Company.

• “Goods” means any printed, manufactured, or supplied signage, graphics, or related products provided by the Company.

• “Services” means design, installation, consultancy, or related services carried out by the Company.

2. Order & Acceptance

• All orders must be placed in writing via email, online order form, or through an official purchase order.

• A contract is only formed once the Company has issued a written confirmation (email or invoice).

• The Company reserves the right to refuse any order at its discretion.

3. Pricing

• Prices are quoted in GBP (£) and are exclusive of VAT, unless otherwise stated.

• Estimates are valid for 30 days and may be subject to change due to material cost fluctuations.

• Additional charges may apply for delivery, design services, or urgent turnaround.

4. Artwork & Design

• Customer-supplied artwork must be provided in high-resolution, print-ready format (PDF, EPS, or vector).

• The Company accepts no liability for errors resulting from low-resolution or incorrectly supplied artwork.

• Where design work is required, an additional fee will be agreed before commencement.

• All fonts, logos, and brand guidelines must be supplied by the Customer where relevant.

5. Proofs & Approvals

• The Company will provide a digital proof for approval prior to production.

• The Customer is responsible for checking all details, including spelling, layout, dimensions, and colours.

• Approval (by email or signed proof) constitutes acceptance, and the Company is not liable for errors missed by the Customer.

6. Manufacturing & Delivery

• Production begins only after proof approval and receipt of payment (or official purchase order for account holders).

• Once production has commenced, orders cannot be cancelled.

• Delivery dates are estimates only. The Company is not liable for delays caused by couriers or factors beyond its control.

• Colours displayed online may vary from the finished Goods due to screen calibration differences.

Returns & Cancellations

• Custom-made Goods cannot be returned unless faulty.

• Faults or damages must be reported within 48 hours of delivery or collection.

• Customers are responsible for return shipping unless otherwise agreed.

Liability & Disclaimer

• The Company’s liability is limited to the value of the Goods supplied.

• The Company accepts no responsibility for substrate compatibility, improper installation, or damage caused by removal of graphics.

• The Company is not liable for indirect or consequential losses.

• Links to third-party websites provided by the Company are for reference only, and the Company accepts no responsibility for their content.

9. Intellectual Property

• All artwork and designs created by the Company remain its intellectual property until paid in full.

• Customer-supplied artwork remains the property of the Customer.

• The Company reserves the right to display completed work in its portfolio or for marketing purposes unless otherwise agreed in writing.

Payment Terms

• Full payment is required before production unless credit terms have been agreed in writing.

• Approved account customers must settle invoices within a maximum of 30 days from the invoice date.

• The Company reserves the right to charge interest on overdue payments at 8% above the Bank of England base rate.

Dispute Resolution

• These Terms are governed by the laws of England and Wales.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Data & Privacy

• The Company handles personal data in accordance with UK GDPR and Data Protection Act 2018.

• Please refer to our full Privacy Policy here: [Link to Privacy Policy].