Last updated: 21/08/2025
Indigo Graphics (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal data when you use our website, services, or interact with us.
1. What Data We Collect
We may collect the following personal data:
• Contact Information: Name, email address, telephone number, postal address.
• Order Information: Billing and delivery addresses, payment details (processed securely via third-party providers).
• Website Data: IP address, browser type, operating system, browsing behaviour, and cookies.
• Marketing Preferences: Newsletter sign-ups, opt-in/out choices.
• Business Details: Company name, VAT number, position/job title.
2. How We Use Your Data
We use personal data to:
• Process and fulfil your orders for signs, graphics, and related services.
• Communicate with you regarding quotes, proofs, deliveries, and support.
• Improve our website, services, and customer experience.
• Send marketing communications (where you have opted in).
• Maintain records for legal, tax, and accounting purposes.
• Detect and prevent fraud or misuse of our website and services.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
• Enable website functionality (e.g. shopping cart, login).
• Analyse site traffic and performance.
• Personalise your browsing experience.
You can manage your cookie preferences through your browser settings. Please see our [Cookie Policy] for more details.
4. Sharing Your Data
We only share your personal data when necessary:
• Service Providers: Couriers, payment processors, IT providers.
• Business Partners: Where joint projects or subcontracted services are required.
• Legal/Regulatory Authorities: When required by law.
We never sell your personal data to third parties.
4. Data Security
We use appropriate technical and organisational measures to safeguard your data against accidental loss, unauthorised access, or misuse. This includes secure servers, encrypted connections (SSL), and restricted access protocols.
5. Your Rights
Under UK GDPR, you have the right to:
• Request access to your personal data.
• Correct inaccuracies in your personal data.
• Request deletion of your data (where legally permitted).
• Object to or restrict processing.
• Withdraw consent to marketing communications at any time.
To exercise your rights, please contact us using the details below.
6. Legal Basis for Processing
We rely on the following legal grounds:
• Contractual necessity: To process and deliver your orders.
• Legal obligations: To maintain business and tax records.
• Legitimate interests: To improve services and prevent fraud.
• Consent: For marketing communications where required.
7. International Data Transfers
We primarily store and process data within the UK/EEA. If your data is transferred outside this region, we ensure safeguards are in place, such as Standard Contractual Clauses, to protect your rights.
9. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.
10. Contact Us
If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us:
Indigo Graphics
St Cross Business Park, 1 The Brook, Monks Brk, Newport PO30 5XW
